Privacy Policy
Privacy Policy
1. Who We Are
This Privacy Policy explains how ZAYINLIEVA LTD, trading as Gorivexil, collects, uses and protects your personal data when you visit gorivexil.com or buy from us.
ZAYINLIEVA LTD is the data controller responsible for your personal data. We are a private limited company registered in England and Wales under company number 16187062.
Registered office: 53A The Kingsway, Swansea, SA1 5HQ, United Kingdom
Email: info@gorivexil.com
Phone: +44 7546 662042
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Personal Data We Collect
Information you give us directly
Contact and account details, such as your name, delivery and billing address, email address, phone number and any login details if you create an account.
Order and payment details, such as the items you buy, your order history, and the information needed to process your payment. Card payments are handled by our payment service providers, and we do not store your full card number.
Communications, such as emails or messages you send us, and any information you provide when contacting customer service, entering a promotion or completing a survey.
Information we collect automatically
When you use our website, we automatically collect technical information such as your IP address, browser type, device information, the pages you view, the time and date of your visit, and how you arrived at our website. We may also estimate your general location from your IP address.
Information from third parties
We may receive information about you from payment providers, delivery companies, analytics providers and advertising partners. If you interact with us through social media, we may receive information related to that interaction in line with the platform's settings.
3. How and Why We Use Your Data
Under UK GDPR, we must have a lawful basis for using your personal data. We use your data for the following purposes:
To process and deliver your order, take payment, handle returns and provide customer service. Lawful basis: performance of a contract with you.
To send you service messages about your order, such as order confirmations, dispatch notifications and tracking updates. Lawful basis: performance of a contract.
To keep records for accounting, tax and legal purposes. Lawful basis: compliance with a legal obligation.
To prevent fraud, keep our website secure and protect our legal rights. Lawful basis: our legitimate interests and compliance with legal obligations.
To understand how our website is used and improve our products and services. Lawful basis: our legitimate interests, or your consent where cookies are involved.
To send you marketing emails about new arrivals and offers. Lawful basis: your consent, or our legitimate interests where you are an existing customer who has bought similar products and has not opted out. You can unsubscribe at any time using the link in any marketing email.
To show you relevant advertising on social media and other websites. Lawful basis: your consent.
4. Who We Share Your Data With
We only share your personal data where necessary, and never sell it. We may share it with:
Service providers who help us run our business, including our website and e-commerce platform, payment processors, delivery and courier companies, email service providers, analytics providers and IT support. These providers may only use your data to provide services to us and must keep it secure and confidential.
Advertising and social media partners, where you have given consent through our cookie settings.
Professional advisers such as accountants and lawyers, where needed.
Law enforcement, regulators or other authorities, where we are required to do so by law.
A buyer or successor business, if we sell, merge or restructure all or part of our business.
5. Cookies
Our website uses cookies and similar technologies. Essential cookies are needed for the website to work, for example to keep items in your basket. We only use non-essential cookies, such as analytics and advertising cookies, with your consent, which you can give or withdraw through our cookie banner. You can also block or delete cookies through your browser settings, although some parts of the website may not work properly if you do.
6. International Transfers
Some of our service providers may process your data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as transfers to countries with UK adequacy regulations, or the use of the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How Long We Keep Your Data
We keep your personal data only for as long as we need it for the purposes described above. Order and transaction records are kept for six years from the end of the relevant financial year to meet our accounting and tax obligations. Marketing data is kept until you unsubscribe or ask us to delete it. Customer service messages are generally kept for up to two years.
8. How We Protect Your Data
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted connections on our website and secure payment processing. While we take security seriously, no method of transmission over the internet can be guaranteed to be completely secure.
9. Your Rights
Under UK GDPR, you have the following rights:
The right to be informed about how we use your data.
The right to access a copy of the personal data we hold about you.
The right to have inaccurate data corrected.
The right to have your data deleted in certain circumstances.
The right to restrict how we use your data in certain circumstances.
The right to data portability.
The right to object to processing based on our legitimate interests, and to object to direct marketing at any time.
The right to withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, email us at info@gorivexil.com. We may need to verify your identity before responding. We will reply within one month, and there is usually no charge.
10. Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
11. Children
Our website is not intended for children. We do not knowingly collect personal data from anyone under the age of 13. If we discover that we have collected data from a child under 13 without the consent of a parent or guardian, we will delete it promptly.
12. Third Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
14. Contact Us
ZAYINLIEVA LTD, trading as Gorivexil
Attention: Data Protection
53A The Kingsway, Swansea, SA1 5HQ, United Kingdom
Email: info@gorivexil.com
Phone: +44 7546 662042