Shipping Policy
Shipping Policy
Where We Deliver
Gorivexil currently delivers to addresses within the United Kingdom only. We are unable to accept orders for delivery outside the UK at this time.
Delivery Options
We offer two delivery options, which you can choose at checkout:
Free Standard Delivery
Cost: Free on all orders
Estimated delivery time: 4 to 5 business days
Insured Express Delivery
Cost: £2.95
Estimated delivery time: 3 to 5 business days
Your parcel is fully insured while in transit, giving you extra peace of mind for your order.
Delivery times are estimates and begin once your order has been dispatched. Business days are Monday to Friday, excluding weekends and UK bank holidays.
Order Processing
Orders are processed on business days. Orders placed before 12:00 noon (UK time) are usually prepared on the same business day. Orders placed after 12:00 noon, or at weekends or on bank holidays, are processed on the next business day.
During busy periods such as seasonal sales or the run up to Christmas, processing may take slightly longer. We will always do our best to get your order to you as quickly as possible.
Tracking Your Order
As soon as your order leaves our warehouse, we will send you a dispatch confirmation email with a tracking number so you can follow your parcel's journey.
Duties and Taxes
All prices on our website include VAT where applicable. As we only deliver within the United Kingdom, there are no additional customs duties or import charges on your order.
Delivery Address
Please make sure your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@gorivexil.com with your order number. Once an order has been dispatched, we cannot guarantee that the address can be changed.
If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery.
Delayed, Lost or Damaged Parcels
If your order has not arrived within the estimated delivery time, please check your tracking information first, then contact us at info@gorivexil.com and we will look into it for you.
If your parcel arrives damaged, please take a photo of the packaging and the item and email it to us with your order number as soon as possible. Until your order is delivered to you, it remains our responsibility, so if a parcel is lost or damaged in transit we will arrange a replacement or a full refund.
Your Statutory Rights
All items purchased from Gorivexil are covered by your rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights.
Questions
If you have any questions about delivery, we are happy to help:
Email: info@gorivexil.com
Phone: +44 7546 662042